Privacy Policy

At Alexandra Mimi, your privacy is important to us. We collect personal information, such as your name, email address, and shipping address, to process orders and communicate with you. We do not share your information with third parties without your consent, except as necessary to complete your order (e.g., with shipping providers). We use secure technology to protect your personal data.

We use cookies to enhance your experience on our site. By continuing to use this site, you consent to the use of cookies. You can opt-out at any time by adjusting your browser settings. We also comply with applicable data protection laws, including GDPR, and provide you with the right to access, correct, and delete your personal data.

Return and Exchange Policy

We hope you love your purchase! All sales are final sale. However, if your item is damaged or defective upon arrival, please contact us within 7 days of receiving your order at general@alexandramimi.com, and we will assist you with a resolution.

Shipping Policy

We ship to destinations worldwide from our base in Los Angeles, CA. Orders are processed within 1-3 business days, and shipping times vary depending on the destination and shipping method chosen. Standard shipping rates apply. Once your order has shipped, you’ll receive a tracking number via email.

International shipments may incur additional taxes or customs duties, which are the responsibility of the customer. Any orders rejected by international customs will be subject to a 20% restocking fee. If you have any special shipping requests, please contact us before placing your order.

Payment Policy

We accept various payment methods, including credit cards, Shop Pay, PayPal, and other secure payment options. Payment is required at the time of purchase. All transactions are encrypted for your security.

Terms of Service

By using this website, you agree to comply with and be bound by these terms of service. You must be at least 18 years old or have parental consent to use this site. We reserve the right to update these terms at any time without notice. Your continued use of the site after such changes constitutes your acceptance of the updated terms. We also reserve the right to cancel any orders due to stock issues, payment problems, or other unforeseen circumstances.

Sizing and Fit Information

We provide flat measurements for each product to help you choose the right fit. To ensure an accurate fit, we recommend you measure a similar item of your own flat laying down. This is the best way to find your size. If you need assistance with sizing, please reach out to us before making your purchase.

Dispute Resolution Policy

In the event of any disputes, we encourage customers to contact us directly to resolve issues amicably. If necessary, disputes will be resolved through arbitration, as outlined in our full dispute resolution policy.

Contact Information

For customer service inquiries, please contact us at:

Email: general@alexandramimi.com